Can I refund after purchase?

We provide you with perfect refund guarantee. Users who buy GoToCN members can refund according to the following rules if they are not satisfied with the acceleration effect:


1. Refunds can be made within 30 days of recharge. The refund will deduct the cost of the used part and 10% of the interface handling fee, and refund the remaining amount.


(Note: Refunds will be made according to the amount of RMB converted into US dollar price on official website. Refunds cannot be made for more than 30 days after recharge.)


Refund process


1. Contact customer service QQ to apply for refund;


2. The daily amount of the monthly package is deducted from the cost of the part already used + 10% to pay the interface handling fee (calculated according to the amount after converting the official website dollar price into RMB)


3. Capital arrival.


After the application for refund, the system will refund the amount of refund within 3-20 working days (different payment interfaces have different arrival time). Because the payment platform stipulates different arrival time, please pay attention to your account dynamics in time.



Special Notes:


Users purchased through the Apple Store, please contact Apple for a refund according to their refund rules.


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